ENERGEX (1998 - ongoing) Leadership Development Strategies: Benchmarks(R), Leadership Circles, Executive Coaching and customer-focussed performance improvement programs for various business units.

THE UNIVERSITY OF QUEENSLAND (2002) - ongoing
Benchmarks Assessment for Development Process for University Executive and Executive Deans, Heads of Schools, Directors of Centres and Divisions.

McCULLOUGH ROBERTSON LAWYERS: Leadership Circle for Support Services Managers (2003)

WALTER CONSTRUCTION GROUP Engineering Division (Queensland & Northern Territory) (1998 – ongoing) Executive Development and Coaching using the Benchmarks® Assessment for Development Process, Leadership Circles as a vehicle for Management Development

QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT): School of Psychology and Counselling (Carseldine)
Strategic Planning and Team Building Process (2003)

EDUCATION QUEENSLAND - Shared Services Units 2003
Strategic Planning Process for Human Resource Personnel (Workshop and Workshop consulting)

MINISTERIAL COMMITTEE ON EDUCATION AND YOUTH AFFAIRS 2003
Strategic Planning Process (Workshop and pre-workshop consulting)

BRISBANE GRAMMAR SCHOOL (2001 and 2003/2004)
Facilitation of Single Bargaining Unit - Enterprise Bargaining Process

GOLD COAST ALLIANCE OF STATE SCHOOL PRINCIPALS (2002 - ongoing)
High Performance Schools Project

LEGAL AID QUEENSLAND (2002 and 2003) Strategic Development through Strategic Conversation

THURSDAY ISLAND STATE PRIMARY SCHOOL , TORRES STRAIT (2001-2003) Strategic Planning “Au Zageth Gunar”

EDUCATION QUEENSLAND: Leadership Circles for Executive Directors and School Principals (2001-ongoing)

The Principals, School Boards, School Councils, Leadership Teams and Staff
VARIOUS PUBLIC AND PRIVATE SCHOOLS (On-going)
Strategy, Performance Improvement and Team Building Programmes, Executive Coaching, Benchmarks ® Assessment for Development Process for Leadership Teams

KEPERRA GOLF CLUB: Strategic Planning: “Our Future: Face-to-Face at Keperra” (2001)

QUEENSLAND DIAGNOSTIC IMAGING: Strategic Planning and Executive Coaching (1999 – 2001)

QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT) Head, Carseldine Campus and Head, Human Services
Strategic Planning Workshops (1998-2001)

CABWATER: Executive Development and Coaching using Benchmarks®

URBAN DEVELOPMENT INSTITUTE, QUEENSLAND Planning Workshop (2001

Significant Change Management Leadership and Facilitation

Dean, Faculty of Education
QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT) (1997 - 2000)
Developing a consulting business for the Faculty: Learning Leadership

The Executive Chairman/Chief Executive
NATIONAL JET SYSTEMS GROUP (January 1995 - 2002)
Customer Satisfaction and leadership development to contribute towards business success, Benchmarks® Assessment for Development with Executive Team

The Executive Director
BUILDING DIVISION, DEPARTMENT OF PUBLIC WORKS, Qld (1997 - 1999)
Strategic Change Management Consultancy. Benchmarks ® Assessment for Development Process for Executive Development

Regional Commissioner
AUSTRALIAN SECURITIES AND INVESTMENT COMMISSION, Queensland (1995 - 1999).
Strategic Planning, Performance Improvement, and Team Building Program - regional management team and work units. Benchmarks ® Assessment for Development Process for Executive Development

The Crown Solicitor Queensland
CROWN LAW Client Service and Leadership Development Workshops (1997 - 1998)

The Assistant Director
ANGLICAN SCHOOLS OFFICE (1998 - ongoing)
Facilitation and Leadership of Workshops for leaders of Queensland Anglican Schools

The General Manager - Human Resources
CORPORATE SERVICES AGENCY (1998)
Building a Client Services Strategy with Staff Teams

EMERALD AGRICULTURAL COLLEGE COUNCIL (1998)
Strategic Planning Workshop

TORRES STRAIT REGIONAL EDUCATION COUNCIL (1998)
Leadership Development Workshop

The Organising Committee
NATIONAL SPECIAL EDUCATION CONFERENCE (1998)
Facilitation of the Conference

AUSTRALIAN VICE-CHANCELLORS COMMITTEE
Leadership and Management Development Strategy (1998) Middle Managers Workshop

The Organising Committee "Managing in Turbulent Times"
COOPERATING SOUTH EAST QUEENSLAND UNIVERSITIES (1997)
Facilitation and Leadership of the two program elements for university Middle Managers

General Manager Overseas Property Group
DEPARTMENT OF ADMINISTRATIVE SERVICES Canberra (October 1995 -1997)
Whole of organisation Strategic Performance Improvement Program including organisation redesign.

Regional Manager
AUSTRALIAN DEPARTMENT OF ADMINISTRATIVE SERVICES, Queensland
(October 1996 - 1997) Customer-driven strategy development with State Leadership Team.

Wesley Mission, Brisbane Aged Care Program
UNITING CHURCH OF AUSTRALIA (Queensland Synod) (May 1995 - 1997)
Strategic Planning, Succession Planning and Leadership Assessment for Development Program.

Steering Committee, Registrars Development Programme
DEPARTMENT OF EDUCATION, Queensland (July - September 1996)
Development and implementation of a series of integrated activities for Registrars "Managing the Business of Education"

The General Manager, AUSTRALIAN RESORTS (1996)
Strategic Change Management Program to focus the organisation and its members during the "Offer for Sale" period

Executive Director, Support Services
DEPARTMENT OF EMERGENCY SERVICES: “Silver Service Days” (1997)
Customer Service information and Awareness Building for staff of support services Business Unit.

Executive Director, Rural Economic Policy
DEPARTMENT OF PRIMARY INDUSTRIES Strategic Planning Workshop (1997)

The Group General Manager, Human Resources
QANTAS AIRWAYS LTD (1997)
Developing an enhanced Leadership Development Succession Planning Business Unit Performance Programme including implementing a 360° Assessment for Development Programme (Using the “Benchmarks” instrument)

The President and Members
SCHOOL LIBRARY ASSOCIATION OF (1997)
A 360° Assessment for Development Programme (Using the “Leadex” instrument).

South Coast Principals Association
EDUCATION QUEENSLAND (1997)
People and Partnership, a collaborative strategy to develop partnership in school based management.

The Executive Officer, QUEENSLAND SCHOOLS CURRICULUM OFFICE (February 1996)
Facilitation of Inaugural Conference Process "Open Learning".

Director, Human Resource Management Branch
QUEENSLAND EMERGENCY SERVICES (July 1995)
Strategic Planning for Queensland Fire Services Division

Commissioner for Corporate Affairs, Office of Consumer Affairs
QUEENSLAND EMERGENCY SERVICES, Brisbane (September 1995 - June 1996)
Whole of organisation Strategic Performance Improvement Program.

Executive Director, Corporate Services Division
QUEENSLAND EMERGENCY SERVICES, Brisbane (November 1995)
Strategic Planning and Team Building Program.

DIRECTOR-GENERAL OF EDUCATION, Queensland (November 1995 - March 1996)
Facilitating Final Phase of "Partners for Excellence" Strategic Planning Process (including the residential conference).

THE PELERMAN GROUP HOTELS DIVISION, Gold Coast, Queensland (November 1994 - 1995)
Leadership and management of a customer-driven and staff-led performance improvement program

The Director, Department of Community Service
UNITING CHURCH IN QUEENSLAND (November 1994 - September 1995)
Working with the committee of review on future directions of the Department.
Professional development of Community Service Division staff.

DEPARTMENT OF EDUCATION, Queensland (November 1994 - August 1995)
Review and restructure of the Human Resource Division
Human Resources Division, strategic planning workshop
South Coast Regional Office, Studies Directorate, Strategic Planning Workshop.

The Chief Executive
QANTAS-AUSTRALIAN LTD (June - December 1993)
Strategic Staff and Customer Satisfaction Program to undergird drive for domestic and international market leadership

The Chief Executive and Human Resource Manager
TOTALISATOR AGENCY BOARD (TAB) Queensland (May 1990 - September 1993)
A customer service development program for Branch Supervisors (and CIC's) and Telebet Supervisors/Controllers
A customer service development program for TAB Agents
Strategic Planning and Leadership Workshops for the Senior Management team of the TAB.
A Customer Satisfaction Staff Motivation Programme for Telebet operators

The Director-General
DEPARTMENT OF FAMILY SERVICES, ABORIGINAL AND ISLANDER AFFAIRS and the Director, COMMUNITY SERVICES DEVELOPMENT (June 1993 - September 1995)
Working with the Executive Management Team and Division of Community Services Development to build strategic future directions.

SIMPSON (NZ) APPLIANCES PTY LTD (January - May 1994)
Strategic leadership and performance improvement program to gain 50% marketshare.

The Chief Executive
DB GROUP (NEW ZEALAND) (January 1993 - October 1993)
Strategic leadership and performance improvement program to build market leadership.

Human Resource Manager
AUSTOTEL MANAGEMENT PTY LIMITED (January - June 1993)
Leadership and performance improvement program for the Australian Hotel Group to undergird current strategic plans.

The Chief Executive
AUSTRALIAN AIR EXPRESS (January 1993 - December 1994)
Leadership and performance improvement program to assist current strategic customer focus

The Chief Executive
NATIONAL JET SYSTEMS, Adelaide (February 1993 - December 1993)
Preparation and management of an Organisation and Individual Performance Development Strategy.

The Executive Director
TAFETEQ, Queensland (March 1991 - December 1993)
Identify the organisation development needs of the Division and develop strategies necessary to implement the identified organisation development requirements.
Facilitate senior officers’ conferences.
Contribution to various professional development programs conducted by the department and individual colleges.

The General Manager
AUSTRALIAN RESORTS PTY LTD, Queensland (May 1990 - December 1993)
A programme to improve the performance of management and staff of the Australian Resorts organisation in satisfying the needs of guests - funded as a "Best Practice Demonstration Project" in 1992

The General Manager
AUSTRALIAN VALUATION OFFICE (May 1992 - September 1993)
Development and conduct of a service leadership program for selected staff.

National Airport Operations Manager
QANTAS AIRLINES (February 1993)
Team building and strategic planning for the Airport Managers of the new Qantas airline.

The Chief Executive and the Senior Management Team
EMAIL MAJOR APPLIANCE GROUP (July 1991 - July 1993)
Transformation to a customer focussed organisation using service management strategies. This process includes leadership development and training and involves teams on various operating sites.

The Coordinator, PUBLIC SERVICE MANAGEMENT COURSE Queensland,
Middle Manager Program 1992 - 1993
Leading Stream 1: Service and Program Delivery, Public Sector Management Development Program.

General Manager - Traveltrain, General Manager - Small Freight
QUEENSLAND RAIL (December 1991 - January 1993)
Building a customer-focussed staff strategy to support the re-launch of "The Queenslander" and other long distance travel trains.
Supporting a strategic change program for the Small Freight division

The Principal
ST AIDAN'S ANGLICAN (May 1992 - December 1993 and July - December 1996)
Building and Reviewing the Strategic Plan "Creating the Future" to improve learning-teaching outcomes for students.

PRIMARY SCHOOL PRINCIPALS ASSOCIATION (September 1992)
Facilitation of the National Conference of Primary School Principals

The Director
ANGLICAN FAMILY CARE, Queensland (February 1993 - Continuing)
Building a Strategic Plan to meet the needs of clients in the community 1993-1996.

The Director
MARRIAGE GUIDANCE (Relationship Australia, Queensland) (June 1993 - February 1994)
Leading the 1993-1994 Strategic Planning Process.

AUSTRALIAN FEDERATION OF TRAVEL AGENTS (South Australian Chapter) (1993)
Building an integrated leadership and management development strategy, conference facilitation.

The Chief Executive
PUBLIC TRANSPORT CORPORATION, Victoria (June 1990 - July 1992)
An organisation-wide programme to change the organisational culture of public transport services in Victoria, to a focus on customers from a preoccupation with operational issues.

The General Manager Consumer Division
TELECOM , Queensland Country Region (October 1991 - December 1992)
Development and delivery of a strategic service leadership program for the senior management team

AUSTRALIAN TAXATION OFFICE, Brisbane and Canberra (May - June 1991)
Strategic Planning and team building workshops for Brisbane executive and human resource teams. Planning workshop for National Human Resource Development team

AUSTRALIAN TAXATION OFFICE, Brisbane (February 1993)
Team building program for the Child Support Agency.

The Director-General
DEPARTMENT OF EDUCATION, Queensland (January 1991)
A Strategic Leadership Program for the Executive Management Team.

The Secretary, Joint House Department
AUSTRALIAN PARLIAMENT (March 1991)
A Strategic Planning and continuing monitoring programme for the Executive of the Joint House Department.
The General Manager

HOME CARE SERVICE OF NSW (September 1991 - June 1992)
Development of a customer-client driven culture and service delivery system.

The Marketing Manager
EASTERN AUSTRALIA AIRLINES, Sydney and Tamworth (1990 - 1991)
A programme to improve the delivery of customer services and the productivity of management and staff.

WALLACE BISHOP PTY LTD, Brisbane (May 1991 - May 1992)
Total organisation service quality program.

The Regional Director, Central Region
DEPARTMENT OF EDUCATION, Queensland

A programme to trial a collegial process of performance review and development using the Service Organisation Profile as an organisation-wide and individual performance feedback instrument.

The Director, Resource Management Division,
DEPARTMENT OF EDUCATION, Queensland (October 1991 - January 1992)

Building a client-focussed delivery system with the executive team

The Personnel Manager
LAMINEX INDUSTRIES, Gympie (January 1992)
Consulting with the senior management team to build strategic directions

The Chief Executive
CORRS AUSTRALIAN SOLICITORS, Melbourne (June 1990 - November 1991)
A programme to create a perception in clients, staff and partners and a performance level in practice that marks Corrs apart in the legal market as the "premier client service" legal firm

The Marketing Manager
TELECOM TRAINING SERVICES (TTS), Melbourne (1990 - 1992)
A service improvement programme utilising Focus Groups, to address the deficiency in service levels of TTS personnel and programmes, as perceived by Telecom personnel.

The General Manager, Flight Operations Division
AUSTRALIAN AIRLINES LTD
A project to rebuild the technical crew team of the airline (after the Pilots Dispute), including pilot recruiting programmes in Zimbabwe and the United Kingdom.

The Chief Executive
AUSTRALIAN AIRLINES LTD
"Leadership for Competitive Advantage" programmes for senior managers

The Organising Committee, National Fundraising Conference
UNITING CHURCH IN AUSTRALIA
Facilitating the 1992 Conference, Brisbane